2/10 - Kém
20 tháng 2, 2025
Entire resort was closed
The reason I booked this property was because I was travelling alone and wished to stay on-site where possible in a safe, self contained site.
Check-in at 17:00 was inconvenient
All of the bars in the village were closed, the main pool was drained, and the heated pool was not heated. All of the buildings surround any pool that had water in were closed and locked with no access to anything offered in the 'village'. Signage on each building would send you to another building that was also closed with a sign sending you to another closed site - photos attached
The on-site supermarket was the only possibility of getting any food or drink. This was also closed most hours unexpectedly, and not stocked. There was no food on the shelves - photos attached
Midway through the stay it was clear someone had come to clean the room which consisted only of making the bed. However, any food and drink I had bought from the on-site shop or from other shops I had to find outside of the area was taken out of my room. I asked reception to give the items back to which they said they would find the cleaner, however would never get back to me saying they couldn't find them. I reiterate - Food and Drink I bought ON SITE, the ONLY food I managed to find, was taken from my room.
Effectively, this 'village' was closed. There was no one else around, drained pools, closed bars, empty shop.
Khách đã xác thực
Nghỉ 3 đêm cùng bạn bè
Nhận xét của khách thực Hotels.com
