nhow Berlin

Had a wonderful stay at this hotel. Staff were so friendly and helpful!

Loved the staff. Always helpful. Great location. Liked the quirky decor.

The shower was not working properly, there was also silver fish crawling along the floor, which was pretty disgusting. Overall was very disappointed in the room, and cleanliness.

A really good location and nice hotel. Service was rather mediocre. Confusion checking in and out, also cleaners constantly walked in early morning. Didnt have much communication with staff other than that. However -- all in all the hotel was clean and tidy, cool aesthetic, and great location.

Great hotel and location! The sauna was really nice and clean also

Hotel has some cool features and the rooms were large and have a very modern style. The one negative was the constant smell of cigarette smoke which seemed to flow into our room through the air conditioning vents. This was strange considering we were advised the hotel was “non-smoking”. It was that bad that we needed to sleep with the windows open (outside temp was around Zero) and the air conditioning turned off. We advised the reception but they offered no solution. For this reason alone we would not stay at this hotel again.

Love this place. Second time we've stayed there and would stay again and again.

Close to nightlife in East Berlin, but not as conveniently located to public transportation. Relied on Uber/Taxis, which were easy to get. Great ambiance, loved the music/lighting/deco in the lobby and elevators!

I have stayed there a few times, I will never stay there again! • I had 2 rooms booked under my name & another 2 for members of my travel group • The hotel looks good, it needs a few touch ups • The hotel service is slow • A member of staff uninvited walked into my bathroom while I was naked I Arrived on the Thursday night and met Khalid, the best member of staff at the NHow He upgraded both my rooms to Jr suites and was extremely polite and friendly each time we met. Apart from Khalid other staff at the hotel were awful. Day One Trying to get 2 cups and toothpaste; I called up to request 2 cups and toothpaste, 4 phone calls and 1.5 hours later, I had to tell the person at reception “if I have to come down and collect these items myself it will be a pleasant conversation.” Finally the toothpaste and 2 cups arrive woohoo that was 2 hours of my life wasted! Day Two Being bypassed; I was standing in the reception queue, waiting to make a phone call up to a room. Melanie the receptionist bypasses me and serves the person behind me. Once she served them I approach and ask the question. Why did you serve the person behind me and not me? I get a giggle, I repeat myself and explain their request is no bigger or smaller than mine and the whole point of a queue is that it goes in order. I am told “ I have just started my shift l don’t know" This was not an answer as far as I'm concerned. it was very rude.

I rate this hotel overall 'fair'. The sheets had stains on it, the tv remote had a missing battery cover which resulted in the batteries flying out often, the tv is mounted within the mirror and while this is an interesting use of space, daytime glare makes it impossible to watch. The bathroom configuration may seem sensible on a floor plan but in reality it doesn't work. The glass doors also are not aligned so will clang horribly to the frames when trying to close, or leave a wide gap where they should meet. The showers hot water system was unable to maintain its temperature so without warning would become too hot to use. The provided toiletries unfortunately have perfume as their third highest ingredient so if you have sensitive skin, please remember to bring your own. The room door only has a single locking mechanism which can be overridden by a keycard on the outside, without a deadbolt from within this can result in unwanted guests e.g. staff because you forgot to put out the privacy tag. The chair supplied doesn't have wheels so when attempting to use the desk/table pulling the chair to, causes a lot of noise, no doubt downstairs can hear this too! While this room can catch a view of the river Spree, your main view is of the road and the rooftops of the lower levels.