Arrived to the Prescott House between 3 and 4 pm; booking stated to show ID and alert staff to arrival. Discovered notes left; remove shoes at door!! Not to wear shoes inside....spoke with other 'renters' - they never received emails or information either. Rooms were open with keys in doors, just take the key out and lock the door. We did find and speak with a staff member on site, no information given except that I should have received an email fully disclosing everything. Never received the email; explained that to staff - he said it was probably sent after I checked my email. (Checked again after talking with him, still no email) received an additional bill on my credit card for $13. - Not quite sure what that was for! I thought parking was free, and we didn't drink any of the coffee in the front room. Cameras every where on site, in hallways, entry way, and watching our shoes - so I knew our foot wear was safe! Just an odd experience.