Mercure Hotel MOA Berlin

The room is spacious and clean and quiet. Typical Mercure standard. Location is ok, have a big supermarket on the ground floor, near the subway station. Not very near downtown, about 15min to main station (with connection subway). Staffs are friendly and helpful, except for the one on duty at night. Our room has issue with hot water at night - bathroom sink has hot water but the shower does not. We called the reception and the response was very unhelpful: We sure we have hot water in all rooms. We asked him to come to the room and checked for himself, he said No, that they should have hot water, and if not, there's nothing he could do about it so no need to go to the room and check. We asked so what would be the solution now to the hot water issue, he said nothing much he could do at this hour. Such a response from a hotel staff to a hotel guest's concern.

Needed a place to spend the night close to Tegel Airport. This hotel was perfect for my wife and I. Taxi/Uber drive the airport is about 10 min. Would stay here again

Staff were very friendly and helpful with advice given on the area and transport. Public transport was cheap and efficient and fairly easy to use. Used it to get back to airport (Schönefeld) for under €8 whereas we got a private taxi to hotel at €55! Hotel has had some new rooms which we were in and heating appeared to be on full. If was fixed although not sure if fully fixed but at least it wasn’t so hot. The details on hotel said 1.3 miles from centre but this is the old west centre. The east centre where most tourist things are is about 3 miles away. Big difference when we planned to walk there.

Overall was a good hotel. Rooms were very nice and staff were helpful. We had multiple rooms and some people complained about uncomfortable beds. The rooms were also a long way from the lifts, of which there were only two so you often had to wait a significant time before they turned up.

The hotel is nice and clean. Room is spacious. Really at 4* standard for Mercue and worth the money. Check in and check out are quick. Have storage room for your luggage. The only downside, which is not hotel issue, is the nearest U9 station does not have elevator or escalator. If you have luggage, you will need to carry them up/down stairs - for me it is a big challenge. Rest is fine with this hotel. Will stay again (if we have less luggage).