Ferman Hilal Hotel

The staff folks were very helpful when I became suddenly (not the fault of the hotel) ill and needed assistance. The quality of the food has improved since my last visit 6 months ago. Additionally, the hot water is now hot as compared to prior luke warm water. I will be a repeat guest. Everything is nearby including HavaIst airport bus.

the bathrooms had mold on the silicone grouting … the rooms were tiny and could barely move in the room with 2 large bags . the bathroom was also tiny and it took a few minutes for the water to get hot. the extractor fan in the bathroom also didn't work, this could be the reason for the mold but worse than that is all smells come into the room. the location was ideal as it was not too noisy yet close enough to walk about 400 meters to taksim square. there was a porter named ferdi who was amazing and the lady that sits at the entrance doing bookings for the spa. apart from them the staff were not that friendly. I requested taxis from reception which worked out cheaper than taking a taxi from the road which was very nice. the breakfast was a very disappointing aswell and had the same food everyday for 3 days. they were very helpful in some instances , but I think the language barrier made it seem as if though they were unhelpful. on the one night it rained and they loaned me an umbrella and they kept my bags when I checked out and my flight was only the evening.

Far below expectations we had based on ratings and the price: 1) you ll have to climb up 20 stairs to get to reception. No elevators no ramps. Imagine arriving at hotel midnight with a kid sleeping in stroller and heavy luggages and no doorman available for help 2) The room was not clean. Thick mold in shower area, rust on shower head, soap dispenser and mirror. Stain on beddings and some towels 3) No shampoo, conditioner, shower gel bottles. The only thing provided is a shampoo dispenser attached to the wall. No tissue box provided. Just they bring a few tissue papers individually. Very cheap move for a hotel 4) The are is extremely noisy and the room is not sound proof. You will hear everything happening on the nearby street throughout the night

Location and access are excellent for shopping, dining, metro lines and ferries. Airport transit bus only two blocks away. Only negatives: loud night club nearby and inconsistent hot water. I will be a repeat hotel guest.

The hotel is located in a convenient location close to Istiqlal street and around restaurants and shops, the amenities are excellent as every room had everything and the staff were helpful each time we asked for anything including luggage safe keeping and a late checkout for free. Great value for money as it includes also the breakfast buffet.