2/10 - Kém
5 tháng 3, 2025
Worst Nightmare
It was a nightmare! They wouldn't let us into the room that was fully paid for beforehand because they claimed we arrived "late". We were outside for hours talking to a security guard that claimed no one was there to let us in. After going back and forth for hours, he let us in. He did not issue us any keys. The next day we went to the office and the woman that works there wasn't there. A housekeeper was nice enough to give us one of her keys so that we could exit the gate and come back in. When we returned, we went to the office to speak to the woman that works there. She was extremely rude and decided she was going to "scold" us for being late. She said we should be "thankful" that she didn't cancel our reservation that was for two days. She also charged us for "fees" when it clearly states on the Hotels.com website that all fees and taxes are included. She was incredibly unprofessional and did not care. This place has no business advertising lodging to anyone! There is no reason why something like this should happen to anyone. Please make sure that others are aware!
Nora
Nora, đi công tác, nghỉ 2 đêm
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