Very pleasantly surprised with several things during my recent five night stay. 1) staff was fantastic: genuinely kind and very helpful. Naz (works daytime) and Tony (works late night) were both stars. 2) Housekeeping staff is amazing. Place was immaculate and they were also very helpful when I needed a couple of things. 3) Neighborhood is very charming, in a funky off-beat way. Felt like the best part of the old East Village. Loved my room and love my time there. They provide a great room and staff and location. Does not have high grade amenities (exercise room, free breakfast, premium tv channels) but that's not what many of us are looking for. If you want a safe, clean space run by a hard working, sincere staff and to be in a true New York neighborhood full of families instead of hipsters, then this is your place. I have already recommended this hotel to many of my co-workers and neighbors.