2/10 - Kém
3 tháng 1, 2025
Contradictory information
Booked the Victoria Inn through Hotel.com for Friday after Boxing Day for 1 x night as travelling from Torquay to visit family. The booking process was easy however everything went pearshaped when we needed to cancel due to catching flu virus over xmas.
Called the Victoria on the day to inform them. Member of staff was really sympathetic and spoke to duty managerand was informed that they would put it on the system and i needed to cancel through Hotel.com but as a note was made they would refund cost of stay.
Informed Hotel.com and explained situation. I am now receiving contradictory information from both the Victoria and Hotel.com.
Hotel.com stating the Victoria will not refund and the Victoria stating that Hotel.com need to contact them in order for refund to be made.
I have saved all emails from both parties and cannot believe that such a simple request is now a task.
Please both sort it out between you and refund my aborted stay.
Anthony
Anthony, nghỉ 1 đêm
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