Windbell Villa

We stayed here for 5 days recently. We loved the location. The rooms were spacious clean and comfortable. Breakfast was simple and good quality. The hotel is itself is well laid out with fruit trees dotted around the grounds. The pool is well maintained and a welcome respite from the summer heat. Very obviously run by one family with up to 4 generations involved now, according to their website. The family is the heart of this wonderful little hotel. They are so friendly and helpful. Would be happy to stay again when we return to Hoi An.

Excellent stay ...huge rooms..lovely staff nice pool all good will return

I really like the friendly, helpful staff. This seems to be a family operation and they work well together and keep their guests happy; for example I wanted a cup of tea in the late afternoon when the kitchen was closed but that did not stop them from making one for me. I liked they had motos for hire because the property is a bit of a walk to the ancient city and the neighborhood is dead here at night.

The villas and pool were gorgeous. The hotel has the potential to be an amazing gem if the customer service improved. We had no major complaints but we were surprised at the lack of a real welcome given that our experience to date had been largely great customer service. Over our 3 nights here, we loved the villa but wish the staff put in some more effort in greeting us and offering assistance etc.