Grand Hyatt Goa

The room was not prepared when we checked in. Tv , locker were not working. It took 1.5 hrs for hotel to correct everything. It was like they didn’t even know who the guest is and how to welcome them. Resort was good and thats what they charge for. The service is not upto 5 star standards.

Grand Hyatt Goa is a perfect place to getaway even for just a weekend. The staff are extremely friendly and attentive. The restaurants have delightful and well prepared food. Brunch was a fantastic mix of everything. Hard to not enjoy your stay here.

Staff is superb. Well educated, well trained, courteous, and very accomadating. The guest experience managers really went out of their way to make sure that our stay was as good as it could be. The entire complex is grand and also an oasis. Great place to relax. There is almost daily setup and teardown and for weddings and receptions. As guests you are witness to these amazing gatherings which makes for interesting evenings. Overall a great experience.

Food quality and cleanliness was like at home. All Staff members were coordinating excellently.

Well laid out and pretty property. Beach is not the greatest...

They are over staffed and every staff member is very courteous. But they lack professionalism in terms of time duration of any service. They lacked coordination different departments and teams for any service. Their verbal time commitment is never met. The property is very well maintained, facilities r of international standard. The taste of food though was below average. They serve a variety of cuisines but lacked authenticity and taste. I felt it was over expensive in terms of service but worth in terms of facilities.

We had to make 3 phonicalls to get an extra bed into our room There seemed to have been bugs in our room, as one of our children got bitten a few times. Service was a little slow, but this could be as the resort was at 100% capacity.

מאוד נהנינו מהשהיה במלון. למלון שטחים נרחבים ומטופחים, חדרים לחדרי אמבטיה גדולים ומרווחים במיוחד.מרפסות בחדרים המשקיפות לשטחים ירוקים. הצוות נעים ועם תודעת שירות טובה מאוד. . כל בקשה נענית במהירות ועם חיוך. מחירי המזון קצת גבוהים בהתחשב בזה שמדובר בהודו

I liked the overall hospitality of the property but the negative part was that certain policies were not addressed during the time of check-in like credit deposit. I hope you will improvise on this in the future.

We return here every year - partly for the pool and wonderful, peaceful, garden setting but, even more, for the helpfulness of the staff.