Luxury Suites

Wonderful location in central Madrid. Beautiful spacious apartment. My only complaint is they charge for coffee in the room. The staff is great and helpful.

BH, 3 đêm đi nghỉ cùng bạn bè, thg 1 9, 2020

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Lovely staff, amazing location! We loved it!!!!! We were close to so much. The staff helped us with reservations and getting around. The sweet was very comfortable and quite large.

4 đêm nghỉ cùng gia đình, thg 12 14, 2019

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The rooms were so comfortable and large. The location was the best!

2 đêm nghỉ, thg 11 30, 2019

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This property has a unique location, great for doing tourism in Madrid, a few steps away from a metro station. My first impression was not good because the lobby entrance has a door which is NOT automatic, it has to be opened either from the front desk or with a code which obviously I didn’t have. The problem is, there was nobody at the front desk when we arrived! The hotel is small so there’s usually only 1 person from the staff at the front desk, he was probably in the bathroom or something, but we had to wait like 10 minutes outside, I started to think that the hotel was out of service, as a customer this was not a good first impression. The staff was polite and we were upgraded from a junior suite to a senior suit, which was a nice touch. Room was prepaid, they required a credit card and charged 50€ as a deposit. The room itself was huge; this is an old style european building, so the senior suite was in fact an very nice apartment with several rooms, kitchen, and 2 bathrooms; beds and pillows were very nice, there was a foul smell in the suite which I suspect comes from the sewers in the bathrooms, we kept the bathroom doors closed and got better. The kitchen has everything you might need for cooking, but a downside was that they have a Coffee machine, and we couldn’t find any cups (we found glasses, all types of dishes, utensils, etc but no cups - go figure). Breakfast was OK, satisfactory. Checkout was surprisingly early at 11 am, but was allowed to do it at noon.

1 đêm kỳ nghỉ lãng mạn, thg 11 18, 2019

Nhận xét từ khách hàng thật của Orbitz

Great location and friendly staff. The apt was more than enough room for the 2 of us. Spacious upper floor room with nice little kitchen. Staff provided some helpful recommendations on places around area. Would definitely stay again!

JohnD., 3 đêm kỳ nghỉ lãng mạn, thg 11 1, 2019

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Great but needs a little improvement for the price

Our room was huge and the amenities nice, but for the price the coffee pods should be included in the room rate and not an additional euro each. Also the mattress and sofa & chairs in the living room were not comfortable. But the bathrooms were spacious and clean and the pillows were amazing. Front desk was also really helpful and made us reservations.

Julie, 1 đêm đi nghỉ cùng bạn bè, thg 10 20, 2019

Nhận xét từ khách hàng thật của Hotels.com

Luxury Suites was very central. The staff were excellent and always helpful. It was a home from home.

9 đêm nghỉ cùng gia đình, thg 8 20, 2019

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False advertisement and poor service

We found this hotel after specifically searching for a hotel with an airport transfer. However after waiting at the designated airport shuttle area at the airport, no shuttle arrived. We called the hotel, and they specified that their advertisement was lying, and they only offer a glorified taxi service, at an extra cost and requiring a 24hr advance schedule. As a result we had to get our own airport transportation both back and forth. In Madrid, taxis going to and from the airport cost a fixed price of $30 (each way), which in total added 50% cost to our total stay. Since it was less than 24hrs from our booking we figured we could call the hotel and ask them to cancel our stay, but they simply refused. The stay itself was nice enough and the staff were helpful, but the false advertisement, lack of customer service and the extra costs totally overshadowed our overall experience.

Magnus, 1 đêm nghỉ cùng gia đình, thg 8 1, 2019

Nhận xét từ khách hàng thật của Hotels.com

Excellent location; however ratio cost/benefit is not adecuate.

Javier, 2 đêm nghỉ cùng gia đình, thg 7 23, 2019

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Great location to stay. Rooms are clean with hard wood floor which are cleaned.

Recent, 3 đêm nghỉ cùng gia đình, thg 7 2, 2019

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