2/10 - Kém
18/03/2025
RATS & rude staff. The LAST time I ever come here.
This was my 5th visit to this hotel but sadly, IT WILL BE MY LAST. The hotel is on its knees. It desperately needs investment. The view & location are incredible (paradise) but everything else is sadly TERRIBLE now.
The hotel has always been a bit creaking but you were able to forgive this in the past because of the stunning views & location & friendliness of the staff. However, in the year since my last visit, the best staff have left and everything has BROKEN. The remaining staff are generally unpleasant and demoralised.
I was checked in by Jana on reception. She was rude and obnoxious. She clearly hates her job and the customers.
The gym equipment is broken and dangerous and quite frankly should be shut down (see photos). The sauna broke on my last day too.
There are two lifts in the main body of the hotel - one was broken the entire stay and the other one broke too on my penultimate day.
The hotel has a rat problem. During my stay, there were two dead rats around the pool (see photos). There were cockroaches in the rooms.
Water started to pour from the ceiling in my room (photo). The maintenance man was quick to fix it (the AC). The cleaner who came to mop up was the nicest member of staff (the cleaners were always friendly). She was very apologetic and said this happens "siempre" (always)!
The waiting staff in the dining room are miserable and ignore you when you say hello or goodbye. One evening, the chicken breasts were even undercooked.
AWFUL - very sad.
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