4/10 - Khá
30 tháng 12, 2024
Unprepared
I wasn't very happy as I booked the most expensive room of the hotel, and at arrival i found it unprepared: electricity was off and had to call the reception to fix it, the phone didnt work and I had to go back all the way down to front desk, there were 2 towels randomly in the ceiling, the sofa bed was open with 2 beds despite the booking was for only 2 people and the service was unavailable (as we arrived late) to put it back in place, and finally our double bed was actually made of 2 separate materrasses hence there was a space in between that made the bed uncomfortable. We looked for water and the plastic bottle water in the minibar was used and a left over from the prior guests. The heating control worked but the heating was very weak and we were cold during the night.
The hotel staff was very nice and responsive/helpful to these incidents, but those made the arrival and the stay disappointing and not congruent to the description, the 4 stars and the type of room that was sold.
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