Sunrise Premium Resort Hoi An

We had a great two night stay at this hotel. Loved being able to wake up early to watch the sunrise and the beach was lovely with lots of waves. We didn't do the half or full board, just the room and it was a great way to experience the beach. The hotel is very comfortable and the water was amazing. The pools looked lovely, but we went to swim in the South China Sea. Most people are at the pools, so we sometimes had the beach to ourselves. There is a lifeguard and you can rent equipment, but no drink or food service. Perfect for a day reading on the beach under an umbrella and playing in the waves. I loved the water. We had a lovely room with a sofa on the balcony. We stayed in Hoi Ann for a couple of days beforehand to experience the city and then came to this hotel for the Sea. It's a little too much like a resort anywhere in the world to spend a lot of time at, but a perfect part of a larger three week vacation in Vietnam.

Good shuttle bus service. Good location. Good breakfast.

Stayed Sept 19 for 4 nights in one of the Signature or Club rooms. Room, really good design and layout, good sea view, cleaned well. Bathroom products could have been a bit more luxurious for a Club Room. Like the reusable water bottles to avoid plastic waste. Club Lounge was very nice for evening cocktails & canapés and during the day for soft drinks. Afternoon tea was also included in another restaurant on site and we both enjoyed this. Breakfast was served in the main restaurant but we were sat in a different area and benefited from a waiter service, really liked this. Think th hotel should update their website with the Club benefits as sports equipment hire was chargeable whereas the website says it’s free. Made good use of the courtesy stubble bus into Hoi an. Swimming pool area was good and there’s an adults only lap pool with this being respected for the most part. The beach is a bit of a let down as it’s to the side of the hotel and not the prettiest, sea is a bit rough. I’d recommend and revisit.

I enjoyed a very pleasant 4 night stay at this hotel. It was good to find somewhere quiet away from the hustle and bustle of Hoi An! The hotel is nicely appointed. However, there is no real beach in front of the hotel. There were some downsides such as: 1 the lap pool being used by children and by couples taking selfies of themselves (there were six people one day just walking around in the pool taking pics!). 2 The bar: when ordering a gin and tonic they only fill up the glass with tonic and do not give you the remainder of the tonic from the can!!! This is the first time I have come across this sharp practice and given the cost of tonic this is very mean. 3 Room cleaning. Often this only took place after 3 pm which is rather late in my estimation for a 4* hotel.4 Near the lap pool there were quite a few ants and I was badly bitten one day. 5 Given a sea view on the left (not so attractive side of hotel where there was building work) Otherwise a lovely stay!

Nice hotel, but definitely not a 5-star experience. We were disappointed about a few things especially cleanliness. When we arrived we found a long hair in the bed and a food stain on one of the pillows, so it was clear that it hadn't been cleaned since the last stay as you could see the pieces of food still on it. When we went downstairs for lunch (average and quite overpriced), we asked at reception if they could change it. The person on the desk wasn't particularly apologetic. Upon arriving back at our room we saw the pillow had been put back in place on the bed, but the food was still there. We asked again at reception if they could change it and this time we removed the case ourselves. This time reception was apologetic and when we returned it had been replaced. But later I discovered another stain all down the side of the balcony futon. When the room was cleaned each day, sometimes items like flannels and tissues were replaced, sometimes they weren't. The day before we checked out they cleaned the floors with something that smelled so strongly of lemon that it was overpowering for the rest of the stay. Cleanliness aside, the service was good, although the shuttle bus times could be better (first afternoon shuttle leaves at 8pm and returns at 9.30pm, barely enough time for dinner and a look around).