Sandos Caracol Eco Resort Select Club Adults Only- All inclusive

If you are looking for and Adults Only resort this is NOT it. The adults only section is a small area at the furthest point from the beach with not a single room that has an ocean view. The adult only pool has no poolside bar and stops serving at 5:00pm.There is no adult only option for a restaurant or buffet. They only have one buffet for breakfast so be prepared to hear screaming children while you attempt to enjoy your morning coffee. In the evenings no matter which restaurant you chose you will also be accompanied by unruly children that can't stay in their seats and squeal with joy as they run amock. This should not be advertised as Adults Only in any way as even in the few area's marked for Adults it is impossible to find adults only. If you aren't needing adults only this resort is great. It has the most lush landscaping and wildlife I have ever seen at a resort. They rescue animals and place them on the resort so it offer days filled with many different kinds of wildlife up close and personal. They have several cenotes on the resort that you can swim in, a very cool feature you won't find in many places. The food was decent enough each restaurant offering it's own spin on your meal. The room service was super fast, that may have been because they were only 1/3 their normal capacity but it was impressive. The rooms were clean and the staff was super friendly. The beach had been pretty beat up in the last hurricanes but they were working daily bringing it back to life.

Este lugar es excelente. 10 de 10, nuestra estadía de 4 noches fue lo mejor. La gente muy amable, la comida exquisita. Recomendado.

Amazing beach we were able to snorkel right off our beach cabana which was a great plus. Lots of neat fish no reef but we didn’t have to do anything to get there which was perfect. The adults only service from the clubhouse was outstanding. Lots of positives. A few areas need improvement there really is no room service despite advertised, the peddlers selling massages and such at the beach are never ending and super annoying, and the pool was extremely packed regardless of COVID. Awesome animals roaming the property. Food was delish tons of options and they will make you any amazing tropical drink you can think of with better alcohol brands. Very nice.

Paid for upgrade to adult section and it was closed to keep all guest closet in one area. They didn’t offer a partial refund or any upgrade on room. We asked for an upgrade to a penthouse and they said they didn’t have any. So we was stuck with a king bed and a bunk bed in the room. Food at buffet wasn’t real good either. Areas of the property smells because of stagnant water because it’s an eco friendly resort. Had to make reservations for all restaurants except for the buffet. Restaurants didn’t have a big selection to chose from. You would think Mexican resort would have great Mexican food, nope. Adult section at beach with the beds and chairs everyday someone was out their with a child or two. Supposed to be no children. Section is clearly marked adults only. We won’t go back. People downtown at playa shopping area some of them will say they are your waiter at sandos, but they weren’t. They say that to get you to feel obligated to buy from them. They see your bracket your wearing and say they are from the resort your staying at.

This was our 5th trip to Sandos Caracol. While we had a wonderful time, it was much different than the previous four, due mostly to Covid limitations. Positives included our access to Los Lirios for breakfast and lunch (we were booked for the Select Club, and the Select Club restaurant was not opened for breakfast and lunch), the ability to make reservations at restaurants (though the options were limited each night), the fact that the nightly shows in the theater continued, and of course, the biggest positive is the people! Downers for this trip included the Select Club restaurant being closed for breakfast and lunch, no food in the Select Club beach house, the charging to use the wet areas of the spa (always included before, and $20/day is outrageous), no drink service at the Select Club pool (but you could walk to the bar), and the fact no one at Sandos will keep children out of the Select Club adult only beach area. I have children, and I love children. But when I pay to be in an adult only area, I don't want to hear crying babies. Not having the Mayan history shows at night was also missed. The food at the restaurants was excellent, as usual. The people were great, especially Elmer and partner at the Select Club beach bar, Leticia at the main pool drink service, the breakfast and lunch staff at Los Lirios, and Marco with client services. We will be back.

Food left a little to be desired. Buffet items should not sit out so long. Teppan place was incredible!! Italian place was horrible. Once you figure out what to avoid and what's good its great, but it takes a few missteps to get there.

Went for a wedding because the bride insisted on getting married during a pandemic. The staff was amazing and wore face coverings at all times. I never felt unsafe. There were hand sanitizer stations all over the property too. The only thing that could have been better was the food. I would definitely visit again!

Loved the location. Staff was amazing

The spa at the property was great, beach was nice, however we found the restaurants and food to be terrible for us. It was too large for us and we went to what we thought would be a adult facility and was full of Children

We have stayed here various times and loved it but this time they have let many parts of the property fall in disrepair and have changed many of the perks for all inclusive ! Hydrotherapy Spa was previously part of the all incusion and was the main reason we chose this Resort , they have changed it to having to pay 20$ every day ! Also they have moved the guest service for select club Adult section to the same area as the rest of the resort . The lines are very long and it takes away from the exclusiveness of select club adult section ! The hot tub area in the adult section is so very bad ! The whole thing has a dirty ring around it as if they do not clean it or maintain it ! The jets barely have any bubbles it is just very bad ! The things I love about this resort is the surroundings itself , it is so beautiful , the palm tees , animals , so much greenery everywhere it is spectacular ! The rooms are very clean ! The food is good as well ! They have gone from a five star resort to a three star resort in my eyes ! I really want to Love this place !!!