The good: Hosts were nice, took their time to explain questions and staff at the hotel were very nice. For all inclusive, I thought the food was great, really cant complain, I mean lets be honest you wont see lobsters or caviar but there was one night where they served shrimp, which was amazing. I saw some bad reviews about alcohol, so beer and wine is included only during lunch and dinner and there is a limit though I never had anyone questioning why Im on my 6th beer glass. Hotel is in quiet area and we slept well.
The bad: I think the rule with towels is the dumbest rule. When you take a towel or towels, you have to give 10 euros for each towel and they will provide a receipt. When you return towels, they will give you back cash with a receipt, we took 5 towels and of course I lost one of the receipts though they were going through
Copies and did not find in their records either, just a silly system, should really be charged to the room instead of tickets, felt like we were living in the 80s. The main issue though is they provide exchange of fresh towels only next day in the morning so if you went to the beach or were at the pool and want a fresh towel you have to wait till morning. Im sorry but this is the dumbest rule, this did not sit well with my wife and they exchanged it on the spot but I think they should really rethink this policy.