Great location. Walkable, great customer service by the front desk team. The breakfast buffet is very good, large and diverse. The food and beverage staff and especially the F & B manager were incredible. Was greeted with a complimentary afternoon tea for the family. Great base to explore the city and region.
An few area that could use attention: Maintainance & disclosing fees
The room had multiple defects. Faulty tea kettle (replaced), clogged sinks (temporarily fixed but recurring), and a non responsive cleaning crew (the guest had to ask multiple times for a room cleaning). Several outlets have no power in the room and the remaining outlets are severly worn so that most plugs fall out when placed in the recpetacle. The internet, hot water, and AC were lacking. Book a room away from the back alley, extremely loud noises were heard late into the night and fouls smells are present as well.
Extra fee imposed at check in which was not disclosed. Additional ones were attempted at check out.
Overall good stay