Pilgrim Sands on Long Beach

We have stayed at this property multiple times and never have had a bad stay. We enjoy the location, scenery and our kids like the pool area. This was our first trip back since the horrible storm that diamanté’s the hotel a while back. The hotel seem different. I’m not sure if ownership changed?! We reserved a double queen room on the north ocean. We have stayed in a room on this side before and never had an issue. This time was much different. When we arrived we CLEARLY did not have two queen beds. We had queen frames with two beds. Our room was on the first floor, which we don’t mine, but the windows were boarded up with plywood and clear plasic. I know it’s winter, but being able to open you window to hear the ocean is one of the reasons why anyone wants a room there. That has never been an issue for us. When bringing these issues up to the front desk I was basically told that we did have two queen beds and there wasn’t anything that they could do. I want to be clear that when calling hotels.com they were nothing but helpful with trying to call the hotel and work something out. I just find it wrong and distrusting on the part of the hotel to advertise the room as something it’s not and see how many people actually notice something or complain. Hotel.com even sent me a follow up email the next morning to see if the hotel has been in contact with us, but unfortunately I can’t say they have. This is really disappointing bc we have enjoy this place with our family years.

This hotel/motel was a big disappointment. Facility is dated and could use much renovation. Room dark and old in appearance. Still using room key method; not very secure. Advertised WIFI and we never could access over 3 day stay even after many requests for help. Front desk explained no manager available on site. This Wi-Fi was part of our decision to stay here. Breakfast was so poor it should not be listed as a selling point. Loud banging and dragging noises from upper floor where is sounded where it originated until late night. Very uncomfortable. Lounge and bar area was unacceptable and again not a plus. All in all not the type of facility that was advised on your site. Price was definitely unwarranted for such a place. We have not been satisfied being an elite customer. Maybe places recommended should be inspected and evaluated using a better system. “Water view” isn’t everything. Thank you for listening. John J. Chicca

The breakfast was not anything to be happy about. Running low on food or running out of food and not restocking. They don't clean our room and left us without toilet paper.

The hotel was fine, was clean, and beds comfortable, breakfast was pretty good as it had waffles for me, the furniture was different had a long table on like saw horses for a desk, and the bathroom spotless but had no grab bars in the shower or anything to hold onto by the hopper so I moved in the desk chair and that worked out okay - i my reservation i said I walked with a cane -- I would stay there again even though I thought it a little overpriced for off season.