Pullman Phuket Arcadia Naithon Beach

Loved loved loved it! From the moment we ascended the drive and walked up to the lobby with its' beautiful sunken lounges overlooking the ocean. Fabulous. Room amazing. Breakfast....that by which we now judge all other's. You will not be disappointed. Lovely beach accessible by steps from the resort. Close to village of Naithon for other restaurant options.

Positive: Great property and view Spa and Spa staff are AMAZING Ambiance is good with things like live music in the evening Restaurants and Restaurant staff are good Rooms are good size Constructive: Reception/Bar staff hit or miss on friendliness and speed Logistics/Communication are sub-par: The property is set on a cliff so it is quite a hike from the main area to rooms. Shuttle transfers are too infrequent & not able to cope with the amount of guests. I experienced wait times of 10-15 min. Solutions: Have more drivers on duty Re-design driveway entrance to accommodate more cars and give waiting and arriving guests more space Provide benches for waiting guests Friend checked out late in evening of arrival as not spending night. Result: My key card didn't work anymore when going to room. After checkout bag was left at entrance. I was told if I needed anything from it before going to the airport I should ask at reception. Reception then sent me down to the entrance. Entrance said they didn't have my bag. I then showed them where I thought it was kept. Booked and paid airport transfer at reception in the morning for same evening. In the evening they had no record of it. I had to ask and alert several people and after 20 minutes they scrambled another car and refunded me 200 BHT. Refund is nice but would have preferred not to end my vacation having to chase people. Summary: I'd return mainly for Spa only after logistics are fixed.

Nice hotel just a short drive from the airport and within easy walking distance of Naithon Beach. Rooms and communcal areas are all clean, well organised and relaxing. Can't fault it.

Very nice big family room. Clean and pretty. Service level was mixed. Some staff were good. Some were just totally anglophiles/ asianphobes. Even if you were in the queue first, the staff would give priority to the whites. Resort is hilly. Almost dangerous if you try to walk down to the lobby by yourself. Insufficient cars/ vans to take you from your room to lobby. Very far from the rest of Phuket especially good restaurants. The only good thing is just a beautiful resort and quieter beach.

Great stay, there is a main building, and many satellite units. Satellite units require a walk up/down hills or a small transport vehicle. We stayed at main building with nice ocean views and good size balconies. Rooms all very nice. WiFi good, staff excellent. Breakfast very nice. Pool has nice view, not enough seating. Beach and ocean are excellent, clean and not crowded, sandy bottom. Several good thai restaurants along the beach.