4/10 - Khá
28 tháng 6, 2022
Hotel listing full of inaccuracies. 3 Stars Max.
The hotel listing is full of inaccuracies and is lies and the cleanliness and service leave much to be desired. I will share just a few reasons why this hotel is more like a 3-star property and why Expedia should flag the property's listing until all the inaccuracies are addressed;
(1) there is no hotel shuttle, and if you ask the Frons Desk staff about it they look at you like you're crazy and roll their eyes. I personally witnessed 2 other guests asking about it. Never existed. Flat out lie.
(2) Hotel refused to honour the fact that my booking included breakfast. Even though I showed them my confirmation, the app, and even though it said so on their end, they did not want to honour it. Expedia had to get involved to call their management to honour the package. A great way to begin our 2-week stay after a 12 hour flight... A true 5-star hotel would not let this happen, but if a mistake happened, they would have allowed us to check-in and deal with it later rather than making our check-in an hour-long process after a 12 hour flight. Absurd.
(3) The hotel is meant to be non-smoking but all the rooms around us were smoking with smoke entering our room. Hotel refused to so anything about it.
(4) Hotel rents out the pool every weekend so we couldn't use or enjoy it. Full of drunk, smoking teens.
(5) Hotel argued about the price for days and did not want to honour the quoted price that we booked. Do not choose to pay at hotel.
This hotel should be 3 stars at best.
Anat, nghỉ 19 đêm
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