Novotel Dubai Al Barsha

It was an average stay. Overall ambiance, area wise and breakfast wise the hotel was good. Nonetheless, the room cleaning, state of entertainment (TV) and lack of adherence to the room and additional must haves that had been requested on booking were not fulfilled.

I was disappointed about the location of the pool which no sun before the end of the day.

I made 2 reservation through Hotels. com in that week. One at Byblios Hotel another at Novotel in Dubai. I have booked 1 room for 4 persons: 2 adults and 2 children. Both hotels, asked me to pay additionally for the 4th bed as the 3rd was free. They accepted to give it for free until the end. However, why do I have to go through this process of negotiation when I book a room for 4? Why it is a room for 4 where I have to pay something additionally? It is a misleading tariff - made it smaller as a price hook? Why am I discriminated when I travel with family? When I book for 1 person, I am never asked to pay additionally. Useless to say, both hotels claimed it was partially due to the fact I booked through a third party site and not directly at the hotel

I was passing through Dubai with a 20 hour layover and chose the Novotel as it is a trusted brand and was in a location I wanted to explore. Unfortunately, I could not check in early as the rooms were booked, but staff was very kind and I was able to go to the 7th floor locker rooms to freshen up- it was a very clean space. The hotel did not disappoint as it is clean, has good wifi, is in great location with lots of restaurants nearby, has easy access to the mall, beach, and airport. I would stay here again.

It was overall a pleasant 6 night stay that we had. We were a family of 4, so the 2 bed room suite that we booked was perfect as it was spacious, had 3 bathrooms, and had a separate living and kitchen area too. Great for families! The morning breakfast was abundant in choices too, which made our mornings complete before we started the day. Location wise, it is easy to get taxi's or it's a walking distance to the Metro station. Service overall was good, with an exception where the concierge service messed up our airport transfer reservation. Despite having written in to request weeks before my arrival, and even re confirming a day before that our transport to the airport was arranged, we were left with no transport on the day of our check out. The concierge staff I spoke to was not helpful either, saying there was no car available, and even had the audacity to say prices of the airport pick up service would triple as it is New Year's eve. There was no such claim made by the hotel prior, and when I had re confirmed the day before, that same concierge staff had told me my request was made and confirmed. He clearly messed up and did not want to take responsibility. Thankfully we spoke to what I can only assume was the shift manager at that time, and he salvaged the situation by getting us a taxi and paying for the trip to the airport. He also assured us he would waive off the fees that we had already paid for the hotel airport transfer service.