Lemon Tree Premier, Delhi Airport

I checked into the hotel late and was given a room without a queen bed as per my reservation. i was to understand that the hotel does not have such beds and upon my feedback to the management, i was transferred to a room with a king bed. my feedback is more to hotel.com then the hotel as follows: in cases where a customer checks in late, the room reserved should be kept regardless of the time of check in as the room has been paid for in advance. secondly, hotel.com should be more careful what is advertised in their website as in this case, the room with a queen bed was not available in this hotel. hote.com's marketing team should be more accurate in the hotel description on the website.

overall the hotel is ok. lower in quality than the surrounding hotel. in our case, we came in at midnight due to flight delay. I had called hotel to confirm that were coming and they confirm all is good in our booking and we'll have a room there. once we arrived there, our reservation was cancelled although my hotel.com app showed the booking was there and I had confirmed it with my credit card. I understand that mistakes happen, but I did not understand why the reception employees had to be so rude about it. eventually we ended up waiting 45mins for them to get us a room at the hotel. with all this, I am now wondering if this stay was double charged for the stay. I can recommend this hotel if you have no other choice. but for same price, basically pick any other hotel in the area and you'll get a lot more worth for your money.

The staff are truly awesome - they are friendly, happy and ready to help. Also the hotel employs hearing and speech impaired staff which is a very good thing. However, the building badly needs refurbishment. It probably was built around the time the airport was inaugurated - maybe 2010. I doubt if anything was done since - the rooms are dull, the bathrooms are basic, and the restaurant looks boring. Citrus is a mess but the Republic of noodles was better and the food there was tasty. For the £ I paid it should have been better and I think continuing to have the word "Premier" in the name is insincere. It's really a shame because the staff is great and the location allows lots of travellers to stay before and after a flight.

First room given was really bad. Stinking bathroom. Room was changed after some complaints.... but was told to use room freshener initially. Apart from that... though a little pricey..... is a decent place to stay. You need to demand for better service and you will get it.

Rooms are small and not worth the price paid for that !!!!!!