Hotel Ai Reali di Venezia

My room was not connected to the hotel. It is quite beautiful but i showed up to check in at midnight after having called that i would be late and I was handed a map and told that my booking was on another address than was listed on my booking confirmation. It took us 2 hours of being lost and dragging our luggage up and down alleyways and steps before finally locating our hotel. We called the reception several time but he was the only one on duty so he could not help us and was quite rude. None of the amenities listed were available including towels and basic amenities. My unit was not close to the Rialto Bridge which was why i paid the premium price to begin with.

Second time for us and we were not disappointed. Our room was lovely. The hotel is in an amazing location. The staff are ALL fantastic. The restaurant food was fabulous. Hopefully we will be back before too long. John and Sue. X

This was a wonderful place to stay in Venice. The apartment is in a perfect location and has a wonderful view. The acoustics can lead to one of the bedrooms letting in sound from most of the rest of the apartment, but unless you are a particularly light sleeper, it should not be an issue. You can hear the sounds of the street and the hourly/half hourly bell chimes so this may be an issue as well. There is not a good railing with the stairs all the way, so be prepared if stairs are not your strong suit.

Lovely hotel Great location Nice bar and bar staff and the piano man was fantastic

Hotel ai trail was gorgeous and professional, across the board!

Hotel was in excellent position close to St Mark’s Square - an easy walk. We did not anticipate just how busy Venice is which was a bit overwhelming since we come from an island of only 3000 people. Lots of see and do but be prepared for things to be expensive.

Be carefully - you can sleep at the hotel door!! Or you can get 2star worth apartment in residential building for 4star hotel price... My worst experience with hotel. We have reserved apartment with description "2 Bedrooms, 2 Bathrooms, Annex Building (no lift)". Because of flight delay we have contacted hotel and informed them, that we will arrive very late. They answered: no problem, we are working 24 hours. We arrived ca. 3AM. We were really tired after long journey and...nobody opened door at the hotel. We have called to the door, by phone, even written emails. No reaction. In the middle of the night we where knocked to the hotels door for ca 1 hour... In ca 40 min. some other guests of this hotel where coming back, they needed to wait in front of closed doors too. Around 4 AM, after ca 1 hour waiting, they finally opened the door with two words of apology. Then happened second one surprise: we find out, that our apartment is in separate building in ca 200 meter away. After arriving to the apartment we understood, that this is absolutely different situation that we saw in the pictures. This was as simple apartment for rent in residential building, not at all like apartment in 4 star hotel level. Pore comfort, not comfortable beds and stone-soft pillows, old furniture, bad working shower and even air conditioning systems with "filter cleaning" notices... We feel like they cheated on us. Also photos with terrace are misleading - there is no terrace.

We stayed 2 nights with a group of 6 in the Elite Apartment. It is spacious and well located near Piazza San Marco, and the private terrace is a great space to have in the mornings and evenings when not too hot. The hotel staff were very helpful including assisting with bags on arrival at the 5th floor walk-up.

It was a wonderful stay with a great location. The hotel that owned the apartment were very helpful and I would totally recommend staying there.