2/10 - Kém
3 tháng 3, 2025
There was a stranger in my room!
I recently Booked a room at La Quinta Inn in Floresville, Texas, and unfortunately, my experience was less than ideal. Upon arrival, the front desk attendant quickly provided me with my room key, which seemed like a smooth check-in process. However, when I arrived at the room and inserted the key, I was shocked to find that the room was already occupied by another guest!
This was not only an embarrassing situation but also a major security concern. I immediately returned to the front desk to report the issue, and while the staff apologized. There were no other room available, so I had to scramble to find another hotel at the last minute. The mistake left me feeling uneasy about the hotel's organization and security measures.
Aside from this major mishap, the manager Rebecca did not seem to be concerned with the guest. I asked for a refund. She told me to call Hotels.com My card has already been charge by La Quinta not Hotels.com. Which is why I ask her to refund my fees.
I will not be staying at any La Quinta.
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