Casual de las Civilizaciones Valencia

Overall I think the website information is misleading as I didn't realise it was a hostel and not a hotel. Luckily I emailed in advance to let the hotel know I would be arriving late - it's a good job I did or I wouldn't have been prepared for the little automated check in machine outside for anyone who arrives after 20:00. The machine was very frustrating to use but eventually I got in. I was shocked that there was a huge staircase in front of me and no lift. I have a serious spinal condition and am not meant to lift anything heavy, but with a 25kg suitcase, no lift and no one to ask for help, I had no choice but to haul it up the stairs, resulting in a flare up of pain for several days after. The room itself, like the hostel overall, was quaint and beautifully decorated - I was allocated the 'China Suite' which was a red room with painted dragons etc. I was impressed by the comfort and cleanliness of the room overall. Upon check out I did mention the lack of information on the website and that it should be clear there is no lift - what if a customer was in a wheelchair?? Overall, this is a hostel rather than a hotel, so the facilities are basic but the rooms are nice and the decor is quirky and interesting. Service is good - very friendly - but be prepared to use the automated check in machine if staff are away (you will need a code in advance for this), and avoid it if you have mobility issues or other problems with using stairs or carrying your luggage.

There was a problem with checking in - the machine outside the hostel wasn't recognising my reference number. However the receptionist was really helpful and friendly, the room was nice and clean. However, male shower only had cold water.