Umaya Resort & Adventures

The resort is on a beautiful stretch of beach with great views from the rooms and the hotel grounds. Complimentary kayaks and paddle boards are a nice treat. As well as the cluster of hammocks. Property condition is just ok. It’s clean but not well maintained (chipping paint and furniture has seen better days). Excellent service from the driver George who was so nice and always eager to help. The restaurant food was just ok as well as the service. The people were lovely just really slow and not very attentive (always had to call them over to get refills on drinks, etc). Overall a nice stay for a quick getaway but definitely not luxury. Last note is Placencia is a 3.5 hour drive (or 30 minute flight) from the international airport BZE. We booked this trip last minute so didn’t realize that. We were so grateful the hotel called the day before our arrival to see if we needed any help with transfers. They quoted us $275US for a car and $265US for the flight. We booked our own flight separately and paid about $165US per person. The flight was quick and easy but on a very small plane.

Really nice venue with great service. Perfect for a family of four.

The entire family really enjoyed the stay. It was a beautiful property for relaxing and they also took care of setting up the desired excursions.

Great oasis that allowed us to disconnect and get away. The hotel was working on multiple improvements while we were staying (one of the two restaurants were closed), but regardless, had an amazing stay. Note, there are not a lot of food options around the hotel. If you are planning to stay for an extended period, you may find yourself repeating restaurants frequently (food is great, but something to call out).

The property is nice but I believe the pictures are a bit photoshopped. The view of the ocean isn't as unobscured. Additionally the water is not blue. The staff was friendly but not helpful. The Adventure desk was never opened and none of the staff could give recommendations on dive companies or other excursions. I would call the front desk and let it ring forever. It would take three or four attempts before someone answered. I think they are lightly staffed for the off season but it was very discouraging. Food was okay but Hotels.com did not warn that one of the restaurants was closed for renovations so options were EXTREMELY limited. Bed was very uncomfortable and linens were low-end. Normally I wouldn't comment on this but, when sunburned, you notice poor quality.