The two only good things about the stay were the easy access to F subway and the room was clean/had AC (bare minimum).
I read the reviews before booking but I wish I’d read some more, which I did later and found the same problems I had during my stay. We visited during heat wave in NY.
The MAJOR problem was the hotel lobby’s AC wasn’t working. Even with portable AC units and fans, it was unbearable. At first I thought this was a one time thing, only to find out on the reviews that over a year ago this has been an issue. The breakfast area was so hot so hot it was impossible to stay in.
Juice/water machine wasn’t working during breakfast. Also not working during the busiest hour of the day: elevator 1 out of 2.
Finally, before my arrival the hotel sent me an email saying they’d try to accommodate early check ins, to which I sent on the info form saying I’d be there by 10am. Upon arrival I requested the lobby clerk, Ryana, if I could have an early check in. She said the room would be around 1-2 hours, but she couldn’t promise (this was 10am).
Although I had requested it beforehand, I understand so I went about the city. When we came back at 2:47pm I requested again and she said it’d be at 3pm only (not only 13min earlier). All the interactions with this staff were passive aggressive, not comfortable or amicable.
I do not recommend anything about this hotel, unfortunately not a good experience after many other great ones in NYC before that.