Renaissance Aix-en-Provence Hotel

Excellent service, location, friendly helpful staff

5 star service...newer hotel in mint condition. Very good food. Our teenage son enjoyed swimming and playing pool after long days of sightseeing. Would definitely stay again.

It was our 5th stay in this hotel. Good service as always, clean and quiet. The pool area was a disappointment though. Sauna was out of order, there was no hot water in the shower by the pool, no tea, only one jet was working and the LED lights were hanging loose over the water level in the pool. We chose this one again as we love an hour in the relaxation area but this time we had no chance to enjoy it.

Recommend this hotel to business or holiday travelers

On our arrival at 6:00pm., there were three hotel personnel at the reception desk and 6 people waiting to check in. A bus group arrived and consumed the attention one person. it too kind thirty minutes before we were received at reception. I appreciate how thoroughly orienting our check in was, but it could have been managed more efficiently with so many others waiting. Perhaps suggesting settling in and then returning to the concierge for a map of the area and recommendations for sites and restaurants. The facilities were nice, breakfast was good and the location quite convenient. Upon trying to check out I ran into the same problem as checking in. Now there was only one person and he spent 15 minutes trying to locate someone's luggage. I had arranged for a taxi and he was becoming impatient, leaving me to feel anxious. Not how I like to start my day.