Cristal Ballena Boutique Hotel & Spa

Superb setting, Service let us down

We had a conflicted experience with this hotel, on one hand the setting was brilliant, the nature, the pool, the sunset, the service at the restaurant was just superb. On the other hand we had issues with hot water, or the lack of it. We reported it as soon as we arrived and this got temporarily resolved so we were both able to have hot showers. This was particularly important for my husband as he was having a sciatic episode and required the heat to relax his back muscles. The following day we had no hot water, when we reported it in the evening the reception staff checked came to run the shower and check but then disappeared. My husband had to find him again and we were informed that he had to go off to deal with something else! This was pretty unbelievable but to add insult to injury we were informed that we had hot water now when we clearly didn’t, when this was challenged he stated that maintenance staff would be around from 0600hrs the following day so we didn’t have a shower that day. The following day we reported it and it was looked out over a one hour period but to cut a long story short - we had lukewarm showers and checked out. I had to carry all of my husband’s luggage as well as my one to the taxi as his back had seized up. I have requested a partial refund through hotels.com but the hotel is not being responsive. It’s a shame that this experience has been disappointing as it had a potential to be great.

2 đêm nghỉ, thg 1 21, 2021

Nhận xét từ khách hàng thật của Hotels.com

Wonderful staff

Lynda, 3 đêm nghỉ, thg 11 21, 2020

Nhận xét từ khách hàng thật của Hotels.com

Cristal Ballena always caters to all of our needs. Beautiful location, relaxing and great service.

James, 1 đêm nghỉ, thg 11 12, 2020

Nhận xét từ khách hàng thật của Hotels.com

Perfect get away

It was just as good or better than our stay there 9 year’s ago. We will be back next year or sooner.

Scott, 1 đêm đi nghỉ cùng bạn bè, thg 11 10, 2020

Nhận xét từ khách hàng thật của Hotels.com

This place is amazing! Perfect for couples or travellers looking for a relaxing trip! Grounds and hotel is beautiful. Service was great throughout the entire hotel, especially Helbert in the restaurant. Owners were nice and gave us a smile each morning. Would highly recommend !

2 đêm kỳ nghỉ lãng mạn, thg 1 19, 2020

Nhận xét từ khách hàng thật của Expedia

Beautiful property, excellent food, great location, attentive staff. Didn't like bugs in outdoor eating restaurant.

5 đêm nghỉ cùng gia đình, thg 7 5, 2019

Nhận xét từ khách hàng thật của Expedia

We've been to Costa Rica several times over the past 2 years. This hotel is one of the best family-friendly hotels in the area. The family suite has a master bed, and a twin bed. It had a HUGE wrap around balcony that was safe enough for our almost 3 yr old. The breakfast every morning at the restaurant was perfect. The coffee is amazing. The views? SICK. Toucans every morning outside our window. Monkeys howling. The property is expansive. Infinity pool, it has its own hiking trail, a yoga studio, spa, etc. But, the VIEWS are truly amazing. The 3 sisters rock formation is right in the view. Anyways, I'm rambling. We were so happy with this hotel. It is right on the main highway. If you don't already know, ALWAYS RENT A CAR IN SAN JOSE. We always use Alamo. But, don't be afraid of driving in CR. The roads are safe. Getting to this hotel from San Jose is SUPER EASY. Rent a car. Get one with 4x4. Mandatory for CR in general. Enjoy!! This hotel is awesome. We were very happy.

5 đêm nghỉ cùng gia đình, thg 4 18, 2019

Nhận xét từ khách hàng thật của Expedia

Stay here. You won’t regret it.

This is a beautiful hotel with spectacular grounds great staff and an amazing view. Stay here if in Uvita.

Rodney, 2 đêm kỳ nghỉ lãng mạn, thg 4 7, 2019

Nhận xét từ khách hàng thật của Hotels.com

Amazing hotel, incredible views, great management and staff. Hard to beat this hotel for the price anywhere in the mid Pacific. Lots of birds and amazing sunsets at the restaurant. Definitely memorable..oh and by the way..our 6th time here!!!

Will, 1 đêm nghỉ cùng gia đình, thg 4 6, 2019

Nhận xét từ khách hàng thật của Expedia

We loved the clean beautiful hotel, the mountain setting with a spectacular view of the ocean, the pool, the procimity to lots of great places to visit, the helpful and kind staff, the Costa Rican breakfast each day and the sunsets!

Amy, 6 đêm kỳ nghỉ lãng mạn, thg 3 10, 2019

Nhận xét từ khách hàng thật của Expedia