Grand Mercure Phuket Patong

The best hotel

Positives: One of the main highlights here was the food. If you plan to relax by the pool and eat at the hotel, it’s wonderful to still have good food to choose from. Also, the rooms smelt so good. Negatives: There’s a high noise level in the rooms close to the lobby. I was woken up multiple times a night by people being noisy but the hotel was happy to switch me to a quieter room and after that I slept really well. While most hotels will either give you two double beds or one king sized bed, this hotel gives you either two single beds or a king size bed. The single beds were tiny and if you’re not used to sleeping in one, it can be a bit worrisome that you don’t fall off the bed.

Quick check-in with welcome drinks and sweet treats. The room overlooks the pool and part of the lobby. There are rails to hang your wet clothes outside the sliding windows which is very thoughtful. The room is clean and quiet. We have mentioned to fixed the light in the corridor outside our door in the second night we checked in. However it is still not been fixed when we checked out after 7 days. The breakfast is fantastic and provides a lot of choices. However its quite crowded during peak hours. The pool area is quite relaxing. The water sometimes is not very clean. Both the sundeck chairs and pool towels are not very adequate. We have been waiting for two hours for clean pool towels in one day. The steam room is not always on during our stay. The hotel is about 10 minutes walk to the town centre, so its quite handy. There is also a family mart convenient store just opposite the hotel. Overall the experience is good and will go back despite it's not cheap.

Stay was great. The service was excellent. The Ryn Spa is outstanding with Nut as a wonderful masseuse. The breakfast has many options. The only thing I wasn’t happy with was my bed. It was a soft bed and gave me a backache every morning.

staff are polite and helpful. rooms are good, pillows are too soft , but luckily there are 2 pillows to stack up. broke a cup which costed 300 thai baht. quite expensive.