The Charm Resort Phuket

Good Hotel within walking distance from the beach. Good food. I don't think this can be called a resort as there is nothing in the hotel to call it a resort. There are three buildings in this hotel but no open area except for a pool area which is on 7th floor of one of the building. I had booked a room with access to pool which is a large open area at ground floor but instead was upgraded to an executive suite which is a duplex room and a Jacuzzi (takes an hour to fill). The upgrade was probably because the original room was not available. All in all, nothing much to complain but I would not call it a resort.

I have made a booking to stay at the resort for 5 nights. Pros 1. I love the location which is not too near the crowded Patong, which means we are away from the noise, but at the same time it is not too far away. A 10 mins stroll is all you need.... 2. The staffs there are friendly and will greet you each time they see you. Cons 1. The resort seriously in need of a proper maintenance. Everything is so run down. We had a pool access room, and the some of planks at the balcony were coming off. 2. The steps to the pool are yellowish and the pool does not seems clean. We never use the pool at all because of that. 3. Resort is suppose to smell nice, but the smell outside my room is not pleasant at all. Even though I notice that they had tried to burn essential oil along the corridor, but it still did not get ride of the smell. 4. The sofa and chairs in the room are stained, maybe they should engage some professional help to remove the them to make the room feel more clean. 5. The shower head and rain shower water outlets are all covered with grime. It is gross. 6. The breakfast variety is really not fascinating. Everyday, we almost had the same thing. 7. The internet connection is not good, on and off, the cable channels will encounter black screen.

It was a great experience to stay at Charm Resort, excellent room service. Service received from the receptionists is not great, disappointed with their responses. Our private swimming pool was dirty after a maintenance work and couldn't use it for a day. We complained about it and no one bothered to take any further action on this.

I like the location. The best part was I just needed to cross the road to the beach, and I got to see the beautiful sunset!

Hotel was beautiful, amazing pool on the 7th fl, walking distance to the beach. Negative I would say is that our room had a horrible smell so the hotel staff provided us candles rather than changing our room. The room was not completely clean, very dusty in some parts of the room and the sheets could need some bleach stains still on it.The breakfast choice was not great, but lunch and dinner was amazing. The hotel is 15 to 20 (base in how fast you walk) min to Bang La rd where all the bars are. There is a building being constructed next to it but this was not a bother, did not hear any noises from it.