I booked the hotel because it was dog friendly, but when my wife and I arrived with our two small dogs after a 3-hour drive, we were alienated in the middle of a busy hotel because we brought the dogs inside. The restaurant manager, Micheal, said to the receptionist, ‘Get them out’, which is completely unacceptable. We were then ushered outside and pointed in the direction of our room with no introduction to the property, check-out times, etc. We have never felt so unwelcome and did not expect this level of service when paying over £200 a night for a room. We were then told at 10:15 that we had to be out at 10:30 but were given an extra 20 minutes free of charge, which is subpar. They accepted our money but did not want to show any gratitude or service towards us.