4/10 - Khá
30 tháng 11, 2024
how u book a room i paid 4 already? Discrimination
Well, the staff were very unfriendly and made me and my wife feel unwelcome. Not only that but im living in hotels rigbt now so i made a reservation to exend my stay paid for it thru hotels.com and everything the night before our planned check out, they let me pay and make the reservation just for me to go down this morning to show them the confirmation and all that, just to be lied to and told that they were already booked up and they had given my room to someone else even tho, i had made the reservation at least 24 hrs ahead of time. So they knew it was made and i already had a room so i dont get how they let me pay for it and all that just to give away my paid reservation while i was already there staying in a room! It feels more like discrimination than anything to me! Plus my wife is clearly disabled with a walker and all but we were still given an upstairs room with no elevators, and she was told she couldnt sit in the tiny laundry space while our clothes washed and thats honestly why i think they lied and said they were overbooked. So we had a very hard time getting all our stuff in and out not too mention having to sit outside in the cold for almost 2 hrs with all our stuff waiting for our ride and to be able to check into a different hotel. it was all just a very unpleasant time and really unprofessional! dont recommend.
Nikki
Nikki, nghỉ 2 đêm cùng gia đình
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