The good news is that except for a rude and unhelpful man at the front desk, the staff was as helpful as possible, given the limitations of the property. And the location is excellent, steps away from tram lines and an easy walk to the city's magnificent museums and concert hall. The bad news--and there's quite a bit of it-- is that this is a terribly uncomfortable property, furnished more like a college dorm than a three-star hotel (as it bills itself) with no lift, no air conditioning, no breakfast and no screens in the windows to keep out the mosquitos. Climbing up to our "suite" on the third floor provided us with our daily work-out, and our bedroom accommodations--a claustrophobic sleeping loft--required additional trips up and down rickety ladder-like stairs with only a single handrail. All in all, prospective guests should be aware that they are signing up for a very spartan (but nonetheless expensive) hotel experience.