BEFORE BOOKING CONTACT THE HOTEL TO FIND OUT IF THE AIR CONDITIONING IS WORKING!!!
This was our third time here and we were very disappointed. This was a last min trip booked 4 days ahead of time. We had contacted the hotel to upgrade to a swim up room (this was fantastic, especially since it was connected to the infinity pool). However, the lack of air condition in the room, and throughout the resort ruined our trip. The hotel should have informed us that there was no AC. Once we were there we were stuck and the only thing they could do for us is provide us with another fan for the room. There were many bugs in the room and throughout the resort. Our room had two-bathroom sinks, both water just trickled from the faucets. We did report this, but nothing was done. One last complaint, the music from the pool was not stop loud and not to my taste, boom, boom, boom, all day long.
On the positive side the staff was very friendly , the food was wonderful and again we loved the swim up room. However, the lack of AC ruined the trip, I don’t think we will be returning .