The staff here are very helpful. When we needed to change rooms because our dog was uncooperative with the steps, they were on it. However, the towels are definitely EOL, and the Wi-Fi coverage isn’t up to par. Also, I sat on the edge of the bed, and the mattress flattened like a pancake. It’s weird, because it is also as pet friendly as they say. Even weirder, I’d consider returning.