Croc's Resort and Casino

Beautiful resort, friendly people and centrally located! We had an amazing stay and will definitely return in the future!

I would have wrote this review when I was at the resort but the wifi was the worse signal of any place I been to in a long long time. It has nothing to do with the area because Kolbi/Ice cell phone service works great. I just did not want to use all my trips data in one place. Positive about this resort it is clean and the outside pool area is nice. The people who work their are very nice. After this nothing is good about resort. A few days prior to arriving their website stated everything would be open fully on 12/18/2020, if they were not planning to open up fully they should have contacted their guest prior to their arrival. The resort seems like it is going out of business. The lights are not on or bright in most of the resort, very dark. Most of all the restaurants are closed you can get chef special in one restaurant. Elevator on our floor missing button, could only use one elevator, the resort could have open up the service elevator to help people with this inconveniences. Our shower tub would not drain, we asked everyday for someone to fix, never was fixed while we were there. Our trip got changed and had to stay an extra night, I asked if we could get a discount for the extra night, we were charged more than what I could have booked it on Expedia or any other trip sites. Not happy would never stay there again or recommend.

Hardly any facilities open. Did not clean the rooms unless told to do so. Did not allow guests into the hotel despite having paid for an additional guest. No coffee maker or robes in rooms. Very overpriced when compared to other similar hotels and other hotels had all the facilities open and did clean/service the rooms daily. Would not stay there again and would not recommend.

I would NOT have booked at this resort had I known that all the restaurants on site were closed, the casino was closed, and no hot water in the rooms (cold showers), When we checked in, the front desk person told us the restaurants and pool side bar & grill would be open the following day - but that turned out to be incorrect. We had to go off-site for breakfast. It seemed nobody that worked there really know what was going on there. Other than that, it is a beautiful resort. They just need competent employees and organization.

Short drive to many trips and excursions, and all offered hotel pick up.

First, I wouldn’t consider this property a resort, but more so a hotel. Most resorts have more than one location you can eat throughout the duration of the day. There wasn’t any fun activities in the evening that kept you engaged. Second the All-inclusive package really doesn’t mean “all-inclusive”. If you want top shelf alcohol, you have to pay for it. Third, they attempt to nickel and dime the guest with extra fees. For example, you’re charged extra if your towel is dirty. They charge you extra if you arrive early and you want to eat on the property. Other than these few observations, the hotel was clean and the food was good. Some of the staff could have been a little friendlier.

The service at the front desk was determined to overcharge us for the stay. Also didn’t allow us to use the premises till after 3pm although we got there at noon. Pool staff was very attentive but the front desk experience really set a bad tone. Also the room was supposedly stocked with some free drinks but those drinks were missing and took almost all day for them to come and stock it. Expected way more from this hotel as my family has stayed there before and wasn’t overpriced or negligent.

No experience in customer service, workers were really rude. Just three guys were nice maria, Elias and Rafael. Managers did nothing about our complains. It’s not the service you deserve for what you’re paying.

Nice place to stay with your family. Should have facilities from the hotel at the beach area but overall everything was fine.