Sheraton Grand Hotel, Dubai

The club on the 5th floor plays extremely loud music starting from 11 pm every day and the noise went all the up to my room on 8th floor. But the customer service and duty manager were very apologetic and helpful and offered me late check out at 6 pm as my flight was 9 pm.

Overall very satisfied- excellent bedroom with all facilities . Practical issue with all these hotels on 50 plus floors - you wait a long time for a lift even with 6 in operation! Very good breakfast and pool area does get sun !

Unfortunately something cropped up and my travel plans changed. I requested the hotel to allow me to make a booking amendment to another hotel within the Sheraton Group for the same period, as it was a genuine last minute business trip elsewhere. It was not allowed despite multiple requests and being a hotels.com GOLD and SPG member for years. The entire booking was wasted. Certainly not anything I would expect from a 5 star group.

Have stayed there plenty times... Always happy with the services...must mention guest relations cendrine, Nadine, link coffee shop the evening ladies staff from Burma, Dawn to dusk poolside team, the housekeeping, all of them put togather have made my stays as an Spg gold member just wonderful.

Amazing stay and great service