Residence Inn by Marriott Houston Northwest/Cypress

The room was clean. But disappointed about the toilet not working I told front desk and never heard from them it’s uncomfortable when you have to keep going down to the lobby to use the restroom or not go at all specially when you have a toddler.

Great hotel location, room size, room was clean, service was excellent. Check-in and check-out were very fast and courteous.

The problem was that they put us in another hotel because they ran out of rooms. We were sitting in the lobby from 1:30 pm until check in time at 4 pm and one of the ladies working knew. The one who told us that they were moving us didn't know until we went to check in at 4 pm. We could have checked into the other hotel at 3 pm. The rating was for the other hotel.

The hotel was great, but something got mixed up with my reservation. I was reserved and prepaid for four days. Because of the weather, I couldn't make it the first day and phoned the hotel. The following day I arrived and apparently the hotel had me for one night, so I was locked out of my room the next day and had to show my hotels.com reservation showing four nights prepaid. After a phone call to expedia, I was told everything was OK.

I was extremely impressed while staying at this hotel. There were plenty of amenities to keep the kids entertained and we had no issues during our stay. The staff was very accommodating!

Housekeeping didn't clean room once during my entire stay.

Beautiful modern facility! Great service and friendly staff! This definitely makes us want to always stay at a Residence!

Very great service. Would stay there again

Convenient for hospital and early hospital check in. Staff were helpfull and friendly. Room well appointed and AC well controlled. Slight freeway noise but not an issue.

Horrible experience! Booked suite and was not advised until I checked in that the room was not available due to issues with the toilet! Room was non refundable so they contacted someone to fix so we had to kill time until getting call that room was ready. Once in room toilet still did not flush and we were offered a king bed for 5 people and a pill out and were not happy with offering. We were given a plunger to try and resolve on our own but worthless. Still did not work. Only restroom was on the 1st floor (we were on 3rd) had to make several trips with children to restroom throughout night and morning. So upsetting. Refund requested! Only reason I selected this hotel was due to the 9.2 rating and was so extremely disappointed! Did not even receive an apology by mgt, only receptionist that later left before handing us a plunger. Did not expect to try cleaning other guest crap during my stay!