Urban by CityBlue, Kampala

Staff was very good. Internet acceptable. There is NO gym at the hotel despite what is advertised online. Pool is tiny. Location ok but no easy access to shopping, restaurants by foot.

Margot, 13 đêm đi công tác, thg 10 11, 2019

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Surpricingly cosy hitten gem

Great room, Great food and service. Unfortunately my stay was shadowed by the fact that I lost my phone in the restaurant and nobody could find it.

Tue, 2 đêm đi công tác, thg 10 3, 2019

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Nice location, good stay

We had a good two nights at Urban in Kampala. The location was on a quiet street, which was very nice compared to other neighborhoods in the city. The hotel staff replied quickly to emails and arranged a driver to pick us up at the airport. He was more expensive than some other drivers who were recommended to us but the ease of the hotel booking for us was worth it. The restaurant at the hotel was fine for a late dinner and breakfast each day was a nice buffet with eggs cooked to order. The rooms were fine - a little water damage in the bathroom above the shower, but otherwise clean. Appreciated the 4 bottles of water daily.

Lynn, 3 đêm nghỉ cùng gia đình, thg 8 22, 2019

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cozy and comfortable Hotel with nice garden and pool view. the breakfast meals could be improved abit with more local dishes

2 đêm nghỉ, thg 6 27, 2019

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A great mid-market hotel

A great place to stay. Not much from the outside but rooms surround a lovely internal courtyard. Rooms simple, comfortable and clean. Service always prompt and friendly. Food not at all bad.

Paul, 4 đêm đi công tác, thg 6 24, 2019

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As always staff make the real difference and the team here have been extremely helpful and cooperative with all our needs. The room is clean, well furnished and a very good size (think I went for the superior). The shower is better than mine at home...

3 đêm nghỉ cùng gia đình, thg 6 17, 2019

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Not bad, but could definitely be improved.

The staff at reception are friendly and professional. Unfortunately, when I arrived in my room, the floor was dirty despite my having booked the room in advance. There was a blackout on the second night of my stay and the air conditioning stopped working. They were going to upgrade me to another room, but just as they were asking me to pack to change rooms, the air conditioning began to work again.

Kimberly, 2 đêm đi công tác, thg 5 17, 2019

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Nice place, enjoyed breakfast by the pool. The pool area needs a little bit of TLC and updating, only two loungers at the pool, but the rooms were clean and comfortable.

Sarah, 1 đêm đi công tác, thg 5 2, 2019

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average

vinesh, 3 đêm đi công tác, thg 4 30, 2019

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We came to check in at around 5pm. They advised us that they gave our room to another person. I informed that this was not proper business they wanted us to go to another room and told us that we would have to pay $30 more I advised them that it was not good business practice for them to do this. They then advised us that they can put us in another room until tomorrow and then told us we will then have to move to the room we paid for on that day when I asked to speak to a manager they advised me that the manager was not there.the next day after breakfast my wife and I was leaving to do our tour. the front desk runs outside to ask us when we would be back after stating to them that we were not sure of the time they advised us that must tell them something because we need to change rooms. This back and forth cnversation resulted in us being late to our tour and causing us to miss out on a lot of time. When we got back to the hotel they told us we need to change rooms because they needed that room for a customer. We ask was our room ready they told us NO and that we have to move our stuff out of the room. I advised them that I need to speak with the district or regionial manager they had the Chef come out to talk to me. Who has nothing to do with the booking of the rooms. Finally after about 45 miniutes they advised me that the room was clean and ready for us to move in. This was my wife and I first visit to Uganda and to this establishment. NO CUSTOMER SERVICE AT ALL!

Rodney, 3 đêm nghỉ cùng gia đình, thg 3 31, 2019

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