6/10
Stayed at this hotel many times in the past and it was amazing. Haven't stayed for a few years and in that time it has declined. Stay in a king executive suite. Used to have excellent pillow choice. We had hard as rocks ikea pillows. Not what you expect from a premium hotel. We asked about the pillows and were told they still had the selection, which I then said well if that is the case you don't start with ikea pillows. They said we could have memory foam. We we got back to our room we did have new pillows but weren't memory foam but commercial tontine pillows. The water temp in the shower wasn't hot. Was just warm. They used to have beautiful fresh flowers in the lobby, now gone. The air conditioning the room didn't get warm and kept shutting down. Rooms are still nice but once you have had a premium experience it is what you remember and those standards need to be maintained. They are still charging a premium price for what is no longer a premium experience.
Simon
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