Hotel Monteverde Best Inns

The hotel is really beautiful!. I did notice in one of the rooms a damp smell. The staff was polite and helpful.

The mattress are too old. We culden’t rest. we put our complaint At the front desk and they doesen’t givos any apologies, just tell us that the owner does not want to change Mattresses . And the wifi doesn’t work. Hab.310.

Good things: located at a walkable distance to the town center. Parking is available. Staff was kind and helpful to book an air balloon trip for my family. Bad things: The elevator was out of service and we had to carry the suitcases over the stairs. About the room, there's no privacy in the toilet: its doors have a gap letting anyone outside the toilet to have eye contact with someone using it. The lock of the toilet doors doesn’t work, even the doors locked you can still open them. TV signal is terrible. There's a ceiling lamp in the middle of the room placed too low, I had to be careful to avoid hitting it with my head every time I walked between beds (I’m not a tall person). There’s humidity in the room leaking from the shower wall, making the room smell to moisture. Although the shower has great water pressure there’s almost no pressure on the sink, and the shower head needs cleaning: it spills water in all directions. The sink is positioned weirdly high making uncomfortable washing your hands. The room doesn't have A/C and neither adequate ventilation unless you open the windows and curtains and let everyone passing by the corridor see inside the room. There's a fan available but is very noisy. We had 3 nights booked and after the first night, of almost no sleep due to the heat of the room even though the weather outside was cold, we decided to go to a different accommodation and lost our money for the remaining nights.

The hotel is in a good shape but too old, the beds are very uncomfortable, the room they gave us was literally the last one of the all building.

No A/C then they took like 4 hours to get us an extension cord Cuase there was no plug to connect fan in the window , no refrigerator , elevator most of the times not working customer service was good they were polite .