Ghaya Grand Hotel

The hotel was nice and very helpful staff especialy in the cafeteria, Alaa was very good! The breakfast although almost same every day has lots of varieties to pick from. Did not really like the fact that the hootel is far from downtown and ll attractions so you spent a lot on transportation,although the hotel has some transportation for the malls but you had to be on a wait list and the man in charge sometimes not truthful about availability e.g last Friday, we went downstairs to book a slot for transprotation to the Dubai mall but he told me there was no space and 6 people were on the waiting list so he refused putting us on waiting list as I requested, then I immediately went back to the room and called from the room, a lady picked the phone and booked us right away that was very weird! I felt bad about that because am a visible minority and could easly attribute this to him being racial! That was my only real bad experience The hotel bathrroms has small glass doors so water spilled on the floor with every show so they may have to change that but the rooms are cleaned every day! Overall good value for the price!

I had the worst experience ever in a hotel, I booked in this hotel because I was going for two days business trip to the production city in Dubai. Me and my wife were suppose to woke up early in the morning around 6 am every day. Since we reached we face the following: 1- We found a cockroach in the dinning area 2- Two tooth brush were used and put back inside the cartoon box and the toothpaste was missing We informed the reception and the supervisor came to our room (one bedroom apartment we booked) and he gave us new tooth brush and he spray something for killing the cockroach. We slept early around 9:00 PM in order to worke up early, and while sleeping we receive a call from the reception around 3:00 am telling us that they receive an alram notification from my room and he was asking if we are smoking and I informed him that we were sleeping, then he insist asking then if we are cooking something, and I informed him that we are sleeping. Of curse after this and due to the loud volume of the telephone we couldn't sleep after that. Both of us were very tired on this day during our work. On the next day, we noticed that the coach in the Saloon is very dirty, there were something like stings and dirt everywhere in the coach. We informed the hotel about this. We got a call from the relationship manager offering us free launch for two on the next day. But we didn't go. Again while we were sleeping we receive two calls at aroun 3 am and 6 am telling us about alarm from my room

I highly recommend this amazing hotel. Staff are very friendly and attentive, perfect location , very clean and comfortable

From the moment we arrived to our departure we were looked after to a very high standard. All of the staff without exception were courteous, cheerful, polite, and helpful - nothing was too much trouble. Our room was faultless - attention to detail was apparent in every area. Breakfast was excellent - universal to cater for all tastes. The hotel does not serve alcohol, which could be a problem for some but was not an issue for us as we were there to spend time with our grandchildren. Lovely warm outdoor pools - very child friendly. Costwise - excellent value for money. Location - shopping mall within walking distance. Taxis readily available for forecourt to access other locations.

Great hotel to stay