Brook Lodge Hotel Town Centre Killarney

Great hotel which is well maintained and freshly decorated within easy walking distance of the pedestrian areas of town and well located for driving to the SW and the Ring of Kerry. Friendly staff. BUT our stay was marred by a bad check-in experience. When we reached our room (~10.30pm) it had not been completely serviced and the previous occupants' sheets and towels were heaped in the doorway. I cannot imagine what had been going on in the room because those sheets were fantastically dirty and gross and should in an ideal world be red-bagged and incinerated. My wife was retching and she did not get over the bad impression during our stay. In fact, I had to work hard to stop our leaving immediately and going somewhere/anywhere else even though the hour was late. The front staff were of course mortified and did their best to make up the impression with free drinks while we waited. All the same, the experience was shocking, and we are no shrinking violets. My wife works in a hospital and has rarely seen such sheets. Crazily, this poor sanitary behavior by the room staff may be the norm because the next evening we saw a heap of sheets propping open a room door further down the corridor. THAT NEEDS TO BE FIXED. I cannot imagine they would get many repeat visitors with that sort of cleanliness.

Nice hotel, close to nice attractions and walkable to shopping, restaurants and pubs.

Huge room, comfortable beds, nice shower, convenient location and quiet. Wi-Fi tended to slow down/stop as the evening wore on.

We enjoyed 3 nights in Killarney, such a vibrant fun place to be. Brook Lodge, was perfectly located to explore the town. The staff were all efficient, friendly and helpful. The room, facilities, food, and presentation were excellent. Highly recommend.

We had a nice 4 days stay here. The hotel is clean and comfortable. The staff so nice to deal with. I would stay here again, if I find myself in Killarney. Around the corner from the main street, so very convenient. My only negative comment is about laundry. They charge 18 euros for a load, which to me seem excessive.