Hilton Garden Inn Alexandria Old Town National Harbor

The hotel is in a nice area and it’s an easy walk to the waterfront. We were not pleased with our check-in experience. We waited in line for 30 mins to get to the check-in counter. Only one person was working the front desk around check-in time. She was very sweet but it was clear more staff was needed to meet the demand of the line at check-in time. They said that our room wasn’t ready and they didn’t know when it would be. The manager came to help and was not able to get a hold of housekeeping to see how much longer it would be. He had to go up to the room physically to see if it had been cleaned yet. We were told it would be at least another half hour until it was ready. At this point it was an hour past check-in time so the room should’ve been ready. The same situation happened to a couple in line in front of us but when the manager went to their room it had actually already been cleaned even though the system didn’t reflect that. We were told they had a lot of late checkouts but that should not have affected our stay.

Megan, 1 đêm nghỉ cùng gia đình, thg 9 4, 2021

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Loved the hotel

1 đêm nghỉ cùng gia đình, thg 8 15, 2021

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Nats game

Room was very comfortable. Front desk and valet were extremely helpful with directions. Breakfast was a disappointment as it consisted of ordering one of several breakfast sandwiches. Everything was obviously cut back due to Covid Perhaps after Covid amenities would be more in keeping with the cost

James, 2 đêm nghỉ cùng gia đình, thg 8 12, 2021

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The hotel didn't not offer parking to customers .only valet service for 37.00 a day. If you park on the street you need to pitonryvin the meter every 2 hours. Also, Expedia said the breakfast is included and in fact, wasn't

2 đêm nghỉ cùng gia đình, thg 8 6, 2021

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The wall was so thin that I could hear loud noice from the next room. Someone in the next room was speaking on the phone at 11pm - 12am and I could not sleep

1 đêm đi công tác, thg 8 3, 2021

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Requested email receipt and never got it. Also additional charge showed up on credit card and can’t get a reason why!!!

3 đêm nghỉ cùng gia đình, thg 7 30, 2021

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Wonderful stay!

1 đêm đi nghỉ cùng bạn bè, thg 7 10, 2021

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I asked for hotels with breakfast included. This one did not include breakfast. No swimming pool. I paid for my reservation while booking with expedia. The receptinist tried to charge me again. When charges got declined, she wanted me to call expedia . Not a good customer service.

1 đêm nghỉ cùng gia đình, thg 7 10, 2021

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It was a fine room at a good price. The desk associates were quite helpful and polite, as were all the other associates. The breakfast offerings seem no different, if not less than the complementary ones at many other hotels. Did not know there was no basic housekeeping service for my stay.

3 đêm nghỉ, thg 7 9, 2021

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When we first got there it smelt of gas in the lobby, I could also smell the gas in my room too until I put a towel down at the door. At checkout is when I had an issue, I called for late checkout the young lady at the desk told me one time but when it was two hours before that set time I was given she called up to the room and was very nasty.

Imani, 3 đêm nghỉ cùng gia đình, thg 7 8, 2021

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