Kiss Gardenhome Chic Hotel

A comfortable stay with clean rooms and good WiFi. There is a good lounge at the lobby area with nice Live entertainment. Overall a good and relaxing stay.

Overall okay . . .

What else to say, a total disappointment in misleading with pictures everywhere in Thailand hotels and this one too. Nothing from the pictures looks like the real thing, except the front of the hotel. The bathroom had this stink, and pongy smell, I only had to go there as few times as possible. Super disappointed in service. Although this time they were not rude at the reception, they never go above and beyond pleasing guests. Never again.

Good location and budget friendly. But the stay was extremely unpleasant. Upon checking into our room on 4th floor we quickly realised the aircon was not working (blowing hot air) and informed the staff. They were unable to fix it and handed us a new key card instead. So we packed up and moved to a room that looked slightly bigger with a newer aircon. We thought hey that's a nice gesture, but we were so wrong. 10 minutes after we had happily settled down, they came back to us saying we had to move again because - I quote them directly here - "This was a DELUXE room and we had booked a SUPERIOR room". So we had to pack up again and carry our own luggage to the 3rd room. Now I want to clarify here that we were NOT expecting any room upgrade in the first place just because the aircon was broken. We simply wanted it to be fixed. It was the hotel's decision to assign us a new room, and instead of making proper amendments, they did not hesitate to inconvenience us over their own mistake, without a single apology. Sure, we're not expecting 5 star customer service here, but the way they handled the whole situation was completely tactless and unprofessional. FYI, 1) They will keep your passports instead of making a photocopy. 2) There will be 2 free bottles of tap water on your table, the mineral water in the fridge is chargeable (33 baht). Just highlighting this because it's not stated clearly anywhere. 3) Transport from hotel to airport can be arranged for 300 baht.