Best Western Smiths Falls Hotel

Excellent staff,extremely clean.Comfy bed Would definitely go back

1 đêm nghỉ cùng gia đình, thg 2 16, 2021

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Friendly and clean

Simple and very clean, was a nice stay.

3 đêm đi công tác, thg 12 29, 2020

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Room was very clean

Nancy, 1 đêm nghỉ, thg 9 28, 2020

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Rat Poop in Our Bed

Horrid, I swear, my says get worse and worse each time I stay somewhere, this has been the worst yet. The lady at the desk did not want to check me in, until I threatened to call her manager, when she finally checked us in, we went to our room. Now i had my friend with me, so he was to sleep on the pull out. Well, the pull out had NO BLANKETS, SHEETS, OR PILLOWS. Nor were there ANY of these things ANYWHERE in the room. So we called tge desk. She brought my friend pillows, then he asked for sheets and a blanket so he didnt have to sleep directly on the STAINED MATRESS. She told him no, and i kid you not, told us she didn't feel like walking back to the storage and bringing us new ones. He said whatever I'll just sleep on the stained matress then. He eventaully needed a towel since there were 3 of us and only 1 towel, he went down to the desk, where the old lady at the desk told him no, said to go back to the room, and to stop asking for sh*t. The window was busted in our room, wouldn't close, and had NO SCREEN, I asked to be moved room wise, to a room that was ready for guests to stay in, and she told me no, that the other rooms had to stay ready for potential other guests. We spent our night getting eaten by mosquitoes since we had no screen on our window. IT GETS WORSE!!! There was even Rat crap (poop) all over our room and in both beds along with the cupboards. Needless to say, worst experience I've had yet.

Storm, 1 đêm đi nghỉ cùng bạn bè, thg 8 27, 2020

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Best Hotel

Very clean, comfortable and very friendly staff! Will be returning!

2 đêm nghỉ cùng gia đình, thg 8 15, 2020

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Very clean and pleasant hotel. We enjoyed our stay!

Dan, 1 đêm nghỉ cùng gia đình, thg 8 8, 2020

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Very clean place. We will definitely come back good location 👍

L.Z, 2 đêm nghỉ cùng gia đình, thg 8 7, 2020

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nice and clean. large room and pleasant lady on front counter

1 đêm nghỉ, thg 7 31, 2020

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Great staff very clean

1 đêm nghỉ, thg 7 25, 2020

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Quality level of the hotel was fine. Their website said dogs were $10 more per night and that I would pay when I got there. I was told it was $15 when I got there and was asked to sign the pet policy that had $10 scratched out and $15 written above? No one told us there was an appointment schedule for the pool until we arrived at the pool ready to swim at 4:00. The 3 guests in the pool told us that we needed to make an appointment. When we asked for an appointment we were told they didn't have any more until 11 the next morning. I thought the breakfast in the bag was an excellent idea but both of our bananas were not edible. Hopefully we can find a different place next time that accepts dogs.

Onetimevisitor, 2 đêm nghỉ cùng gia đình, thg 7 24, 2020

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