After making the reservation and paying the money on December 11, 2024, I received the reservation confirmation email. However, there was a check-in code in the B….. format for entering the hotel and this code had to be given to me after the reservation confirmation. Neither hotels.com nor visionapartments gave me this code. I learned that this code was necessary when I went to the hotel. I could not find an official at visionapartments to get this code. When I saw on the visionapartments website that the code in question would take 24 hours to be sent to me, we took my little son and my wife, who were already cold from waiting in front of the hotel, and moved to another hotel.
Who is responsible for sending this code ? Hotels.com? or Visionapartment?