Riverwalk Casino Hotel

The room was pretty clean. Wall lamp was broken. No hooks or bars for towels. Staff pleasant and helpful. They got us hangers and extra towels upon request. It is amazing to me that hotels at casinos have to make it clear that occupants will be charged for stealing towels, sheets, etc. Stealing is stealing, even if you are mad that you lost at the slots or tables.

We were guaranteed a suite room through the booking site only to find out when we got there that there were no suite rooms at the hotel. They tried to charge us a second room to make up for the lack of the suite at the bargain price of 96.00 additional. The heat didn’t work, the hotel roomreeked of smoke despite us requesting a smoke free room (my husband is severely allergic) and the website had 3 different and incorrect addresses for the hotel. They were aware of this when we finally found them. We will never stay there again.

We did have issue with a couple of things, and some of that was rectified during our stay. Beds very uncomfortable. This is a casino hotel, however when we were in the casino, we were not served drinks etc. I would say, not what we expected overall. The buffet was a chicken buffet served several different ways with side dishes and desserts, every night we stayed... Vicksburg is a beautiful area, if you're going to visit the Old Courthouse was truly amazing, and the National Military Park and the USS Cairo were equally enthralling.

Check-in was great, the young lady at front desk had a great personality and was very helpful. Being a River Buff, I really enjoyed watching the river and boats going down it. Hard to beat the location if you enjoy the river. The hotel overall was not very clean and some places were in disrepair; such as one of the restrooms in the casino. We had two plastic room keys and 1 would work and the other did not. I literally had to use my shoulder to push the door open several times as it would get hung up. The worst part by far though was the Buffet at the Casino. We were there on a Friday night for their $25 + dollar a plate "surf & turf" night. The only turf there was a large roast beef and the surf only consisted of shrimp just barely larger than salad shrimp and some fried catfish. Both were cold. We called the manager over and she apologized and said both herself and the chef were pretty new and they were trying to make some changes. For the sake of future guests, I hope they succeed, but we won't be returning.

Great Front desk personnel. Very helpful when rooms were not ready for early check in. Carpeting in one room was worn and the decor looked old and dated. Cigarette smoke was thick in the casino. Ample free parking was nice. Scenic view of the river was nice.