Hotel staff is very friendly (while most do not speak EN they try their best to help) and helpful. Location is perfect, right in front of the slope access, the sleigh rental and the Shahdag Coaster. Ski shop, lift pas, and classes are all inside the hotel area which makes everything easy to sort it out.
Restaurant is quite good and properly priced. Bar staff is always ready to help. The Spa facilities are quite nice and so is the Swimming Pool area.
We did have some small issues in the room but the maintenance team was extremely fast to come and fix.
Only 3 points to be improved: Toilet paper (looks like an A4 sheet of paper), Shampoo/Conditioner/Soap kit (very bad quality), and locker room (not enough space to sit/change).
Besides that, I totally recommend and would definitely come back.